FAQ
Common Questions
Everything you need to know before getting started.
How much does storage cost in Johannesburg?
Storage prices depend on the unit size, location, availability, and how long you need the space. Complete our quote form and we will send you a clear price based on your requirements.
What storage unit size do I need?
The right size depends on what you are storing. Tell us roughly how many boxes, furniture items, appliances, or business items you have. Our team will recommend a suitable unit, so you do not pay for unnecessary space.
Can I store household furniture?
Yes. You can store furniture, appliances, boxes, clothing, household goods, and other personal belongings. Items should be packed properly to protect them while they are in storage.
Do you offer business storage?
Yes. Our storage options are suitable for stock, equipment, files, tools, marketing materials, and other business items. We can assist small businesses, online retailers, contractors, and larger companies.
Is short-term storage available?
Yes. Flexible, month-to-month storage may be available. This is useful when moving house, renovating, travelling, or waiting for a new property to become available.
Can I rent a unit for long-term storage?
Yes. Long-term storage is available for personal and business customers. Ask us about the most suitable option based on the size you need and the expected storage period.
Are the storage facilities secure?
Our facilities include security measures such as access control, CCTV monitoring, secure perimeter controls, and monitored premises. Security features may differ between locations, so we will confirm the details when providing your quote.
Can I access my storage unit at any time?
Access hours depend on the selected facility. Some facilities offer extended access, while others have set operating hours. We will confirm the access times before you book.
Do I need to sign a long contract?
Not necessarily. Flexible storage options are available, including short-term and month-to-month arrangements. The specific terms will be included in your quote.
Are there any hidden fees?
We aim to provide clear pricing. Your quote will explain the rental cost and any applicable once-off charges, deposits, insurance requirements, or administrative fees.
Do you offer collection or transport?
Transport assistance may be available depending on your location and the items being stored. Select “Yes” under the collection or transport option when completing the quote form
How quickly can I move into a storage unit?
This depends on unit availability and how quickly your booking documents are completed. In many cases, move-in can be arranged within a short period after the booking is confirmed.
What documents do I need?
You may be asked to provide: A valid South African identity document or passport Proof of address Your contact details Business documents, if the unit is being rented by a company
What items are not allowed in storage?
You may not store illegal goods, explosives, flammable materials, dangerous chemicals, perishable food, live animals, or items that could damage the facility or other customers’ belongings.
Can students use Stor24?
Yes. Student storage is useful during university holidays, between residences, or while travelling. Students can store boxes, clothing, books, small appliances, and furniture.
Can I change to a larger or smaller unit?
Yes, subject to availability. Contact us if your storage needs change and we will help you find a more suitable unit.
Do I need insurance for my stored items?
Insurance requirements may differ between facilities. We recommend checking whether your existing household or business insurance covers items kept in storage.
How do I request a quote?
Complete the online quote form with your preferred area, storage type, estimated unit size, start date, and contact details. You can also contact us through WhatsApp for faster assistance.
Which Johannesburg areas do you cover?
We assist customers looking for storage in areas including Sandton, Randburg, Midrand, Fourways, and surrounding parts of Johannesburg. Availability varies between locations.
How will Stor24 contact me?
You can choose your preferred contact method when submitting the form. Available options may include telephone, WhatsApp, or email.
Can someone else access my storage unit?
Access may be granted to an authorised person if the correct arrangements and identification requirements are completed. Contact the facility before allowing another person to collect or deliver items.
What happens if I need storage for longer than expected?
Contact us before your agreed storage period ends. In most cases, the rental can be extended, subject to payment and the applicable rental terms.
Is there a minimum rental period?
The minimum rental period depends on the facility and storage option selected. Month-to-month rentals are commonly available, but this will be confirmed in your quote.
How do I pay for my storage unit?
Available payment methods may include electronic funds transfer, debit order, or card payment. Payment instructions will be provided when your booking is confirmed.
How can I contact Stor24?
Complete the contact form, submit a quote request, or use the WhatsApp button on the website. Our Johannesburg support team will respond as soon as possible.
Still have questions?